Job Details

Join Our Passionate Team at PetSmart!

At PetSmart, we recognize that the heart of our business lies in our people. Every team member plays a vital role in creating memorable experiences for pets and their families. We empower our associates with the necessary tools, resources, and opportunities to thrive. We are eager to welcome enthusiastic candidates to take on this important role.

Exciting Benefits to Support Your Journey:

• Weekly Pay
• Comprehensive Health & Wellness Benefits
• 401k Plan with Company Match
• Paid Time Off for Full-Time Associates
• Exclusive Associate Discounts
• Tuition Assistance to support your growth
• Career Development Opportunities
• Professional Growth Programs

Role Overview:

The Pet Customer Service Supervisor will provide outstanding service to pet parents while embodying PetSmart's vision, mission, values, and strategies. This position plays a crucial role in enhancing the pet parent experience through various initiatives while ensuring safety, cleanliness, and associate engagement throughout the store.

Core Responsibilities:

• People Development: Mentor and coach associates through training and onboarding, provide constructive feedback for performance evaluations, assist with daily operations, and address any concerns.
• Enhanced Store Experience: Guarantee an excellent distribution of services including pet adoptions and sales, promote engaging store events, and ensure adherence to store policies and procedures.
• Operational Management: Safeguard the wellbeing of associates, pets, and pet parents while addressing health concerns promptly, maintain store cleanliness, and assist with inventory assessments.
• Customer Engagement and Sales: Interact with customers to promote services and products effectively, facilitate a seamless pickup experience for online orders.
• Collaborative Teamwork: Work closely with other departments and fulfill additional duties as required.

Skills and Qualifications:

• Minimum of 2 years of experience in a retail customer-focused environment.
• Leadership experience is highly desirable.
• Full-time availability with flexible hours for evenings, weekends, and holidays.
• Proficient in computer applications with excellent communication skills.
• Ability to maintain composure under pressure and possess strong organizational skills.

Physical Requirements:

• Capability to stand, walk, and lift up to 50 pounds, with assistance for heavier items.
• Willingness to work amid live animals and typical retail noise and conditions.

Make a Meaningful Impact:

Join a dedicated team that creates a significant difference every day. Whether it's helping a customer or celebrating a pet's milestone, you will foster moments that matter. Apply today and become part of our commitment to doing anything for pets and their loving families!

PetSmart is an Equal Opportunity Employer.

This position offers hourly pay and benefits as outlined above.

Applicants must be at least 18 years of age.