Job Details

Posting Details

Position Information

Job Title
Parking Services Assistant

Position Number
997929

Department
OneCard/Parking Services

Salary
$29,680

Remote
No

Job Summary/Description

This position serves as support for the Parking Services Office. Works closely with the Parking Services Director and assists in the daily operation of the Parking Services Office.

Typical Duties/Job Duties

1. Serves as the first point of contact for staff, faculty, students, visitors, and vendors entering the Parking Services Office. Provides timely, knowledgeable assistance with parking inquiries and issues physical and e-permits.
2. Collects, categorizes, and processes daily parking ticket and permit transactions to ensure accurate financial reporting and operational continuity.
3. Answers the telephone, routes calls, takes messages as appropriate. Performs cashiering functions as needed or required.
4. Assist customers at the service counter and respond to questions or problems related to campus parking.
5. Assists in planning and making arrangements for special events that pertain to parking. Knowledge of general office procedures and practices.
6. Performs other duties as assigned.

• Department data systems, including Operations Commander and Banner (must become proficient).
• Microsoft Office applications, including Word, Excel, and Outlook.
• Modern office equipment, computer hardware/software, and basic testing equipment.
• Applicable parking policies, procedures, and related departmental operations.

• Operation of handheld devices, computer keyboards, and terminals.
• Oral and written communication, including clear and professional correspondence.
• Interpersonal relations and customer service.
• Multitasking, organization, and time management to ensure timely completion of assignments.
• Accurate recordkeeping and attention to detail.

• Analyze situations quickly and exercise sound, independent judgment.
• Interpret and explain policies and procedures effectively.
• Establish and maintain cooperative relationships with university divisions, law enforcement, and the public.
• Follow up on projects and assignments to completion.
• Complete required departmental training (e.g., cart safety).

• Must possess at minimum a high school diploma or GED certificate.
• Must possess a knowledge and an understanding of basic campus parking functions and management.
• Must be able to pass a background check.