Job Details

Job Summary

The student employee position will focus on administrative support, learning support, or specialized support while offering educational and career growth.

Student employees are generally responsible for the following:
Providing excellent customer service to students, faculty, staff, and campus visitors
Answering incoming phone calls
Performing a variety of administrative and/or office duties
Providing assistance and support to faculty and/or staff in completing special projects as assigned

Primary Duties and Responsibilities

Shared Duties / Responsibilities:
Performs general administrative responsibilities in support of the department/office/campus
Completes department-specific projects as assigned
Provides customer support to students
Provides team support to colleagues
Provides technical support on TCC platforms (e.g., myTCC, HelloTCC!, and Canvas, etc.)
Additional duties/responsibilities as assigned
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College ( TCC )
Supports the values of the College: teaching excellence, student success, innovation and creativity and service to the College
Supports the mission, values and 3 goals and 8 principles of the College

Position-Specific Duties / Responsibilities

Administrative Support
Managing office correspondence (phone, mail)
Operating office equipment

Instructional Support
Provides lab and classroom support
Addresses discipline-specific questions from students
Completes Tutoring Certification after hire
Provides tutoring for discipline area or lab

Mentor
Supports and engages with new students throughout the academic year
Participates in one-on-one and group sessions as a campus/college advocate, role model, and student resource
Serves as an energetic and enthusiastic volunteer to help first-year students succeed at TCCD
Learns and shares information about the TCCD community, student life, and campus resources
Demonstrate leadership potential
Be self-motivated with a positive attitude
Learns about different cultures
Develops and maintains relationships with as well as provides assistance and support for first-year students (focus on a smooth transition, acclimation, and a sense of belonging)
Serve as a resource for students new to TCCD
Helps facilitate and encourages attendance at all FYE programs
Participates in training, programs, and activities and attends group meetings
Attends group meetings
Serve as a positive role model

Specialized Support
Completes campus/department-specific projects
Maintains confidentiality of all records and databases associated with assigned area
Manages small research or technical related task
Responsible for operating certain specialized technical equipment or working in department-specific software (District departments - non-curriculum related)
Provides support to the assigned areas during college presentations

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

Currently enrolled in at least six (6) credit hours with Tarrant County College
Customer service experience
Strong communication skills
Experience with word processing, spreadsheet and presentation software (i.e. Microsoft Office, etc.)
Experience with web-based software (e.g. Microsoft 365, OneDrive, Canvas, Blackboard, etc.)

Administrative Support
Professional telephone etiquette

Instructional Support
Completed courses in the discipline area (e.g. Math, Science, etc.)
Earned grade of "B+" (88%) or higher in discipline area (e.g. Math, Science, English, etc.)

Mentor
Be in good academic and student conduct standing
Familiar with the following: TCC Career Paths, TCC Campus Resources, financial aid process
Leadership skills

Specialized Support
Completed courses related to the department (e.g. Information Systems, HR, Office Administration, etc.)

Preferred Qualifications

Following degree plan or in the process of earning certification related to department/discipline area

Knowledge, Skills and Abilities

Ability to follow verbal and written instructions
Ability to make entry-level decisions
Demonstrate good interpersonal and communication skills
Willingness to ask questions
Understanding of simple department procedures
Ability to maintain a level of professionalism during working hours
Has a genuine desire to help their peers succeed

Physical Demands and Work Environment